Case Study: Sheridan School District achieves simplified IT support and improved asset management with Samanage

Sheridan School District Simplifies Usability and IT Asset Management with Samanage

Sheridan School District, which serves about 4,500 students and staff across seven schools in a 626‑square‑mile area of Arkansas, struggled with an underperforming ITSM tool that frequently timed out, made data hard to extract, and provided poor ticketing and asset visibility. With constrained budgets and a mix of technical skill among end users, the IT team needed a reliable, easy‑to‑use, mobile‑friendly solution that could integrate with existing apps and reduce routine support overhead.

The district implemented Samanage, gaining fast asset management, mobile access, Google Apps integration and Single Sign‑On. The platform improved ticket sorting and reporting, let IT track devices and last users, reduced password‑related tickets, unified assets and problems in one view, and helped manage warranties and budgeting—freeing the team to focus on proactive support.

Sheridan School District

Caleb Wagnon

Lead Technology Specialist