Case Study: Vivint Solar achieves a unified 360° customer experience and boosts the bottom line with InMoment

Unifying Customer Experience with a Thoughtful, Innovative Approach

Vivint Solar needed a unified, comprehensive view of the customer experience across every touchpoint and channel to better understand journeys and drive improvement. The company lacked a single, actionable perspective that captured customer stories and identified the moments that mattered.

Working with InMoment’s strategic services, Vivint Solar implemented simplified, story-focused surveys and advanced text analytics to create a 360° customer view. This approach surfaced key moments in seconds, generated actionable intelligence for lasting transformation, and helped boost the bottom line.

Vivint Solar