Case Study: Costa Vida achieves 39,866 online reviews in six months with InMoment's OpenTell

Costa Vida Generates 39,866 Online Reviews in Just Six Months

Costa Vida, a fast‑growing fresh‑Mex fast‑casual chain, needed a way to publicize the strong customer feedback it was collecting through InMoment’s Voice of the Customer program. Third‑party review sites like Yelp and Google produced infrequent, stale, and complaint‑focused reviews that didn’t reflect the true Costa Vida experience.

By publishing verified customer surveys via InMoment’s OpenTell, Costa Vida generated 39,866 online reviews in six months—an average of 738 reviews per location and 270× more reviews per month than Yelp. Reviews were posted 48× more frequently and averaged two days old (vs. 96 days on other sites), producing a 90% customer satisfaction score (vs. 75% elsewhere) and an average rating one star higher, restoring an accurate, real‑time online reputation.

Costa Vida

Jeff Jacobson

COO