Case Study: New Relic achieves improved retention and better user experience with InMoment microsurveys

Microsurveys Capture the Voice of the Customer To Improve Experiences Across the Platform

New Relic, a company that helps engineers build better software by analyzing and optimizing the entire software stack, needed a scalable way to capture the voice of its users across product, data science, customer success, and community teams to improve retention and overall user experience.

They implemented InMoment microsurveys across the platform to collect targeted user feedback. The short, timely surveys gave cross-functional teams actionable insights that helped improve retention and refine the user experience throughout New Relic’s product suite.

New Relic