Case Study: TELUS improves employee portal performance and self-service with dotCMS

How TELUS Revamped Its Portal System With dotCMS

TELUS, the Canadian telecommunications company, needed to modernize its aging internal portal because IT-owned maintenance was slow, inefficient, and unable to keep up with business users’ needs. As usage was expected to grow, TELUS sought a faster, more manageable solution that would give business teams more control over content and reduce the burden on IT, and it turned to dotCMS.

dotCMS helped TELUS migrate its portal to dotCMS Cloud on AWS, using the platform’s import tool, multisite support, and multilingual features to manage brands like Koodo, Public Mobile, and TELUS in one system. With dotCMS, TELUS cut content-editing time from over 10 minutes to under 30 seconds, reduced IT maintenance costs, improved search and employee experience, and gained additional support through dotCMS Enterprise.

Telus

Kris Livingstone

Senior Developer Analyst