Case Study: TELUS International achieves greater efficiency with Workday Extend from Workday Adaptive Planning

Faster. Better. Smarter. Apps let TELUS International scale globally

TELUS International needed a more efficient way to manage employee role assignments across company, location, and supervisory level while supporting a global workforce. With Workday Adaptive Planning and Workday Extend, the team aimed to reduce manual work, cut down on spreadsheets, and improve how roles and employee data were organized.

Workday Adaptive Planning helped TELUS International automate and consolidate processes, creating a unified view of intersection roles and streamlining assignment tasks. The results included supporting more than 70,000 employees with just 48 ERP team members, reducing spreadsheets by directing data into Workday, and expanding employee giving by 50–60 transactions per month.

Telus