Case Study: Telus achieves 90% lower message filtering resource use with Cloudmark Authority

Telus - Customer Case Study

Telus, Canada’s second-largest telecom company and Internet service provider, needed a better way to protect its email services from growing messaging abuse. Its existing anti-abuse system was highly processing-intensive, unpredictable to manage, and only caught about 50% of spam after IP filtering, leading to customer complaints and rising infrastructure demands.

Telus implemented Cloudmark Authority from Cloudmark to improve filtering accuracy and resource efficiency. Cloudmark delivered more than 98% filtering accuracy with near-zero false positives, cut the number of required servers by over 50% and reduced hardware needs to less than one-tenth of the incumbent solution, while lowering inbox spam, phishing, and viruses by 20% and improving customer satisfaction and support call volumes.

Telus

Ray Lawson

Director of Messaging