Case Study: Large European Government Health Agency achieves streamlined regulatory processes and automated casework with Appian

How Appian helped a large health agency transform the Pharmaceutical regulatory process

A large European government health agency—the country’s top regulator for pharmaceuticals and medical devices with over 1,200 employees across multiple sites—faced inefficient, siloed systems and outdated software that hindered data and account management. Reluctant to overhaul systems because of perceived cost and long implementation times, the agency was pushed to act by new data standards and changing global and national regulations that demanded a more agile digital approach.

The agency selected Appian’s low-code Digital Transformation Platform to streamline registration, review and compliance workflows and to automate device registration, adverse-incident adjudication, clinical investigation and regulatory advice processes. The implementation delivered Appian Records for improved document and case management, integrations with existing systems, a unified customer-centric interface, enhanced tracking and monitoring, and measurable productivity gains—simplifying processes and creating a foundation for future innovation.