Case Study: Bexley Health Neighbourhood Care achieves real-time resource and patient coordination with Appian

Bexley Health Neighbourhood Care - Customer Case Study

Bexley Health Neighbourhood Care (BHNC), a not-for-profit NHS community interest company serving 25 GP practices and more than 240,000 patients in South East London, coordinates care across 600 staff and multiple sites including temporary COVID-19 sites and care homes. BHNC’s legacy systems and paper-based processes made it hard to see staff, facilities and inventory availability, produced slow and inaccurate reporting, and created manual, inefficient care coordination that was exacerbated by the COVID-19 crisis.

Using Appian’s low-code automation platform, BHNC deployed a Resource and Care Coordination solution in one week that provides a 24x7 scalable unified dashboard, mobile digitised patient records, daily staff health check-ins, incident reporting and a Central Command hub for real-time supply-and-demand visibility. The system improved resource planning, prioritisation and cross-team collaboration, gave practice managers local and regional operational visibility, and helped maximize capacity and streamline patient journeys from hospital to home.

Bexley Health Neighbourhood Care

Darren Blake

Chief Operating Officer