Case Study: Leading Life Sciences Company achieves accelerated innovation and global compound ordering with Appian

How a leading life sciences company successfully manages global ordering and scientific requests with the Appian platform.

A leading global life sciences company with operations in more than 100 countries, about two dozen R&D sites and over 100,000 employees faced slow R&D cycles and limited collaboration caused by disconnected systems for managing millions of compounds across five fulfillment sites and dozens of labs. Reliance on email, Excel and SharePoint, siloed e-request tools, poor traceability and limited external sharing created long cycle times, low transparency and reduced productivity.

Using Appian’s BPM-driven platform the company unified global ordering and scientific requests into a single, project-centric interface that integrates existing systems, supports mobile use, and links to downstream LIMS. The solution digitized and automated compound ordering, transfers and study requests, improved real-time compound availability and workflows, enabled external collaboration and centralized project management. The result was higher transparency and traceability, faster decision making, improved innovation productivity and reduced cycle times across the global lab network.