Case Study: Large Government Health Agency achieves streamlined, accurate medical device registration with Appian

Large Government Health Agency - Customer Case Study

A large European government health agency — the country’s top regulatory authority for pharmaceuticals and medical devices with 1,200+ staff across multiple sites — was responsible for managing legally required medical device registrations amid the introduction of a new Medical Device Directive (MDD) and updated nomenclature. The agency was overwhelmed by a massive influx of data and struggled to correctly identify and sort devices, leaving internal staff, manufacturers and the public facing disjointed, unclear processes.

The agency implemented Appian’s digital transformation platform to create a single, secure online account and unified interface that lets customers self-manage registrations, submit new device and company applications, and enables staff to access and share information more efficiently. The solution applies global medical device nomenclature, streamlines workflows, improves usability, and reduced administrative overhead and error rates.