Case Study: Sunsuper achieves overnight Rollover processing and 50% cost savings with Appian

Sunsuper - Customer Case Study

Sunsuper is Queensland’s largest member‑owned superannuation fund, managing A$19 billion for more than one million members and 67,000 employer organisations. Committed to putting members first, Sunsuper faced a costly, slow back‑office workflow: a simple fund switch (“Rollover”) required a 15‑page paper form, multiple manual verifications and data entry across disconnected systems, and could take weeks to complete. The organisation needed to simplify its IT architecture and automate processes to improve member experience and cut operational costs.

Using the Appian platform, Sunsuper built an end‑to‑end Rollover automation app in weeks, enabling online applications with real‑time validation and unified access to member records and verification steps through Appian Records. The new workflow eliminated system switching, reduced turnaround from weeks to virtually overnight, and cut Rollover processing costs by 50%, delivering faster service for members and significant operational savings.

Sunsuper