Case Study: Leading Multinational Biotechnology Company achieves a 360° view of KME engagement with Appian

Leading Multinational Biotechnology Company - Customer Case Study

The **Leading Multinational Biotechnology Company** needed a modern way to track and manage Key Medical Experts (KMEs) across global teams. Its existing third-party system pulled data from multiple external sources but was outdated and fragmented, making it difficult to create a single, centralized view of KME expertise, engagement, and availability.

The company implemented **Appian’s low-code automation platform** to build a unified KME Hub with real-time data, centralized workflow, and better visibility across business units. With **Appian**, the organization achieved a 360° view of all KMEs, included all engagement history, and completed implementation in just **12 weeks**, improving communication, reporting, and auditing across global sites.