Case Study: Alabama Power Company achieves faster, paperless financing with Appian

Alabama Power Company - Customer Case Study

Alabama Power Company wanted to streamline how customers apply for loans or alternative financing for home equipment, aiming to become a one-stop shop for these needs. To address this challenge, Alabama Power Company worked with Appian, using the Appian Low-Code Automation Platform to modernize and simplify the financing process.

Appian helped Alabama Power Company launch the Smart Neighbor Financing Application, which made the process paperless, mobile-friendly, and real time for field dealers and customers. The results were significant: approvals now take 10 minutes or less, the financial servicing process dropped from three weeks to 33 hours, and the number of jobs financed increased by 1,200%.

Alabama Power Company

Jamie Sandford

Business Process Transformation Manager