Case Study: Deloitte achieves automation of 100+ processes and centralized RPA governance with Appian RPA

How Deloitte Robotics has automated 100+ robotic processes with Appian RPA

Deloitte’s Robotics Center of Excellence in Madrid, a team of 100+ specialists within Deloitte’s global network, faced rapidly growing demand for RPA while confronting common barriers: many automations remained limited to departmental pilots, end-to-end orchestration across human work, bots and AI was complex, and governance and scalability (especially with multiple RPA tools) were major challenges.

To address this, Deloitte standardized on Appian RPA for centralized governance, scalable Java-based bots, advanced exception handling and cloud deployment, enabling faster development and orchestration. The CoE has deployed 100+ automated processes in two years, achieved ROI in under a year, processed 1M+ items annually and 41,000+ bot hours in one year; client outcomes include €100M+ VAT recovered, 8M invoices processed by a four-person team, savings of 15 FTEs and up to 96% reduction in manual tasks for a hotel customer.

Deloitte

Adrián Rossignoli

Manager