Case Study: Anglian Water achieves faster, more efficient, lower-risk capital project delivery with Appian

Anglian Water Commitment to environmentally-friendly production of clean and safe water

Anglian Water is the largest water and recycling company by area in England and Wales, covering 27,500 km², employing over 4,000 people and supplying up to 1.2 billion litres of water daily to six million customers. Facing a five‑year investment programme for Smart Meters, new pipelines and pumping stations, Anglian needed to speed up delivery, boost efficiency and reduce risk—its existing systems were rigid, repetitive and inconsistent, causing wasted time, errors and increased costs.

Appian delivered the Totex Delivery Workflow (TDW), a Low‑Code, Intelligent Business Process Management solution that gives employees a single, intuitive view of data across legacy systems and manages requests, decisions, transactions and workflows across a project’s lifetime. The result is a simpler employee experience, clearer visibility into project status and improved operational effectiveness, helping Anglian accelerate delivery, increase efficiency and mitigate project risk.

Anglian Water

Richard Buckingham

Climate Change and Carbon Manager