Case Study: Property & Casualty Insurance Company achieves rapid digital transformation of new business and underwriting with Appian

Property & Casualty Insurance Company - Customer Case Study

A regional property & casualty insurer facing intense competition from InsurTech startups and disruptive trends (autonomous cars, smart homes) chose to pivot rather than replace its core system. The carrier needed to modernize the agent experience, enable faster product launches and partnerships, automate underwriting, support quote consolidation, and prepare for cloud and mobile while reducing friction and manual work.

They implemented a best-of-breed, SOA-driven digital transformation anchored on Appian’s web-based, data-first platform to deliver configurable portals, role-based workflows, embedded rules, and reporting. The result: 850 independent agents onboarded in under 90 days, faster decisioning, reduced unnecessary underwriting work, higher straight-through processing from portal to policy system, a seamless move to cloud, and mobile access today.