Case Study: Fast-growth reinsurance start-up achieves scalable growth and rapid underwriting and claims automation with Appian

Rapid application development as a foundation for profitable growth

A fast‑growth reinsurance start‑up that had relied on email, spreadsheets and a single core finance system reached a tipping point as it expanded into two new countries and faced increased volume and product complexity. Add‑on modules and traditional systems were costly, inflexible, and lacked omni‑channel/mobile capabilities, so the firm needed a way to scale operations without a proportional increase in headcount or heavy custom coding.

The company adopted Appian’s low‑code rapid application platform and agile delivery, building a new underwriting app in four weeks and automating remaining underwriting in 16 weeks, plus a claims app in six weeks with full claims automation in 24 weeks. The result was increased revenue with controlled expenses, continued growth without added staff, and a role‑relevant, 24/7 accessible user experience across devices, while leveraging a scalable platform that integrates existing systems and deploys on‑premise or in the cloud.