Case Study: Aon achieves faster reinsurance claims processing with Appian

Aon - Customer Case Study

Aon, a leading global professional services firm, needed an enterprise-grade way to support a major operating model change in its Reinsurance Solutions group while maintaining high service levels. The company was looking to centralize transactional work, improve reinsurance claims processing, and free local teams to focus more on client advocacy. Appian was used as the platform for this transformation.

Appian implemented a new claims workflow application using its low-code AI Process Platform, helped by prebuilt plug-ins and APIs to connect siloed data and existing logic. As a result, Aon digitized and automated its reinsurance claims process, significantly accelerating claim intake and invoice processing while enabling faster workflow creation across the enterprise.

Aon

Bob Olson

CIO Reinsurance