Case Study: Global Contract Research Organization achieves centralized regulatory intelligence and auditable compliance with Appian

Global Contract Research Organization - Customer Case Study

A global Contract Research Organization with more than 50,000 employees across 100+ countries, the company manages complex clinical drug trials and provides advanced technologies to pharmaceutical clients. It struggled to enforce consistent regulatory compliance and quality control across changing global requirements, lacked centralized capture of local/regional regulatory interpretations, had difficulty producing audit trails, and could not effectively coordinate dispersed subject-matter expertise or disparate data sources.

Using the Appian platform to build a Regulatory Intelligence Database (RID), the organization consolidated regulatory intelligence from its Regional Intelligence Units, added taxonomy for product lifecycle and safety data, and enabled end users to customize views, validation, and updates without developers. The solution delivered role-based access and content ownership, flexible change-request workflows, unified procedures, comprehensive reporting, a single secure view of regulatory activities, management of templates and regulations by location, and auditable reports to ensure validations and checklists were followed.