Case Study: Global Financial Services and Insurance Company achieves 100% digital, real-time iDEAL payments processing in 4 months with Appian

Global Financial Services and Insurance Company - Customer Case Study

A top-10 global financial services and insurance company with 25,000 employees across 20+ countries and 29 million customers needed to modernize payments in its lending business. Manual payment processing was inefficient and frustrating for customers, and the firm needed a fast, secure way to integrate real-time payment services like iDEAL — including authentication, validation and reconciliation — that could be reused across other business lines.

Using Appian’s low-code, intelligent automation platform, the company launched a business-line-wide digital payments application in four months that delivers end-to-end processing from iDEAL initiation to reconciliation. The solution provides iDEAL integration, full visibility for users and customers, reduced manual work and errors, auditability, consistent self-service across channels, operational efficiencies without added headcount, and real-time progress monitoring.