Case Study: Microsystem achieves up to 90% faster back-office processing and 70% invoice automation with Appian

Leveraging Automation to Optimize Key Administrative Processes for Microsystem’s Customers

Microsystem, a Santiago-based IT services and consulting firm founded in 1978, helps large Chilean organizations with back-office, document management and process automation. To reduce repetitive, error-prone manual work and scale solutions across customers, Microsystem set out to create standardized, quickly adaptable automations and needed a platform that supported fast development of reusable components.

They adopted the Appian low-code platform and RPA to deliver packaged automations—starting with electronic-invoice posting that downloads billing files, applies business rules and posts to ERPs—and expanded to supplier normalization, branch balance extraction and bank reconciliation. With 70 bots in production across eight process types (typical bot built in one week), Microsystem reports up to 2,500 documents/month per client/process, process-time reductions up to 90%, daily savings of 5–15 manual hours, 5,000 invoices posted monthly with ~70% processed without human intervention, and a 30% increase in invoices processed via exception management.

Microsystem

Ricardo González

RPA Development Manager