Case Study: Addiko Bank achieves time-to-yes loan decisions in 3 days and halves customer wait times with Appian

Addiko Bank - Customer Case Study

Addiko Bank is an international financial group based in Vienna, operating seven banks across Croatia, Slovenia, Bosnia and Herzegovina, Serbia and Montenegro and serving more than one million clients with a full range of banking products. Committed to improving customer experience, Addiko faced slow, paper-heavy, and inconsistent internal processes across countries that delayed service and limited transparency.

Addiko implemented Appian to digitalize and simplify its loan process, enabling a "time-to-yes" lending decision within three working days and cutting average customer waiting time by half. The faster, more transparent workflow unlocked significant savings, improved Addiko’s competitiveness on speed of service, and helped transform how banking is delivered in South and Eastern Europe.

Addiko Bank