Case Study: Midwest Loan Services achieves 24-hour processing and $1M+ annual savings with Appian

Midwest Loan Services - Customer Case Study

Midwest Loan Services (MLS) is a national mortgage loan servicer and originator that partners with credit unions and has built a recognized brand over more than a decade. Facing pressure to match or outperform in-house servicing, MLS needed an easy-to-use enterprise BPM platform to boost service quality, efficiency and productivity while retaining internal control of solution development without costly vendor support.

MLS deployed the Appian platform and saw immediate gains in workload balancing, employee productivity, resource allocation and performance visibility. Process cycle times fell from 5–10 days to 24 hours, real-time analytics enabled continuous improvement, and leaders project the program will deliver over $1M in annual cost-savings—resulting in more consistent, higher-quality service and a stronger competitive position.

Midwest Loan Services