Case Study: Towerbank accelerates secure crypto and bank account onboarding with Appian

Towerbank - Customer Case Study

Towerbank, a financial services bank based in Panama, wanted to bridge traditional banking and cryptocurrency while reducing fraud, compliance risk, and the manual burden of its slow onboarding process. It turned to Appian to help build Ikigii, a digital wallet that could open both bank and crypto accounts in one place.

Appian powered the workflow and automation behind Ikigii, connecting Towerbank to Mambu and Chainalysis and using AI and IDP to speed document handling, prioritization, and account opening. The results were significant: onboarding now takes minutes with 96% of processes automated, customers can convert crypto to cash in under 30 seconds, and the app’s user base has grown 9x year over year without adding headcount.

Towerbank

Gabriel Campa

Head Of Digital Assets