Case Study: Car Stereo Plus achieves a mobilized, connected field workforce and streamlined scheduling with Appian

Car Stereo Plus - Customer Case Study

Car Stereo Plus (CSP) is a leading auto‑expeditor that installs custom enhancements—leather, sunroofs, navigation, running boards and other accessories—for new and used vehicle dealers. A large portion of CSP’s workforce are field‑based sales and installation professionals who, before Appian, depended on spreadsheets, emailed text documents and phone calls to get the information they needed, causing delays and inefficient coordination with headquarters.

CSP deployed Appian Cloud to mobilize its entire sales and installation workforce, covering scheduling and prioritizing appointments, submitting and approving quotes, assigning and tracking tasks, and managing field availability. A simple social interface on native mobile apps gives field staff and headquarters schedulers access to the same processes and data, streamlining communication, speeding decision‑making and improving consistency and collaboration across the organization.

Car Stereo Plus