Case Study: SSH Corporation achieves streamlined IT helpdesk support and improved service delivery with Appian

SSH Corporation - Customer Case Study

SSH Corporation Ltd (SSH), part of KS Energy Services and an associate of Aqua‑Terra, supplies high‑grade industrial materials and welding products across Southeast Asia from its Singapore headquarters, serving oil & gas, petrochemical, marine and heavy engineering sectors. To maintain competitive advantage through quality and efficiency, SSH sought a user‑friendly BPM platform to improve control over key processes and elevate service delivery to internal and external customers.

SSH deployed Appian, implemented by regional partner Automatic Identification Technology Pte Ltd (AIT), to streamline IT helpdesk operations across business groups—handling service requests, user account provisioning and incident reporting. The solution centralized and automated support workflows, improving control, responsiveness and overall IT service effectiveness to better support the business.

SSH Corporation