Case Study: CME Group achieves unified customer experience and workflow automation with Appian

CME Group - Customer Case Study

CME Group is the world’s leading and most diverse derivatives marketplace, offering benchmark products across major asset classes to help businesses manage risk globally. Facing intense competition for traders who now trade remotely, CME Group needed to make it easy to do business online to attract and retain customers who can quickly switch to other venues.

CME Group chose Appian to build a suite of applications spanning the customer journey—from onboarding and issue management to Co-Location Services and new product introductions—creating a unified, time-saving experience. Today eight CME divisions use Appian to automate workflows across 23 applications, improving customer experience and operational efficiency.

CME Group