Case Study: Bankia achieves faster, traceable digital legal case management with Appian

Bankia - Customer Case Study

Bankia is Spain’s fourth-largest bank, serving nearly 8 million customers and leading in six key regions. Its legal department sought to advance its digital transformation with a solution that provided full traceability, rapid adaptation to regulatory changes, end-to-end process visibility, and improved average operating times to boost overall efficiency.

PwC selected and deployed Appian on its infrastructure to automate and manage Bankia’s legal processes. The Appian-based digital legal case management solution delivered process automation and centralized visibility, enabling faster regulatory updates, clearer traceability across workflows, and measurable improvements in operating times and operational efficiency.

Bankia