Case Study: Global Biopharmaceutical Company achieves a flexible, scalable Investigator Sponsored Research system with Appian

Global Biopharmaceutical Company - Customer Case Study

A publicly traded global biopharmaceutical company with more than 11,000 employees, focused on developing innovative medicines, outgrew its off‑the‑shelf Investigator Sponsored Research application. The legacy system couldn’t support the full range of required processes or scale with growing needs, forcing manual workarounds and creating problems with tracking and reporting, dashboards, user experience, centralized communications, and end‑to‑end integrations.

After evaluating more than a dozen COTS and platform vendors, the organization selected Appian for its ability to rapidly deliver a flexible, scalable solution that met security and compliance needs (AD single sign‑on and MFA), provided native iOS and Android access without extra development, and enabled dynamic workflows, dashboards and system integrations. The new platform reduced manual workarounds, improved collaboration across medical affairs, finance and clinical operations, supported remote work during COVID‑19, and increased visibility and consistency across global processes to better serve stakeholders and accelerate product‑to‑market timelines.