Case Study: Large Multi-National Pharmaceutical Company achieves >99.99% regulatory compliance and cuts safety report time from 6 days to seconds with Appian

Large Multi-National Pharmaceutical Company - Customer Case Study

A large, multi‑national pharmaceutical company with 100,000+ employees operating in 100+ countries and hundreds of marketed products faced a fragile, paper‑heavy pharmacovigilance process. The global, cross‑functional nature of signal tracking—multiple regulations, legacy applications, information silos and a large workforce—led to major bottlenecks, low compliance and dangerous delays in safety signal adjudication.

Using a Safety Information Tracking System built on Appian, the company automated key steps, unified data from disparate systems into a single view, and provided on‑demand reporting. The change cut report generation from six days to seconds, raised Health Authority compliance to >99.99%, dramatically accelerated signal adjudication, improved patient safety, and was delivered in just 16 weeks.