Case Study: Global Life Sciences and Medical Devices Company achieves end-to-end regulatory modernization and 100% electronic processes with Appian

Global Life Sciences and Medical Devices Company - Customer Case Study

A top global life sciences and medical devices organization with more than 100,000 employees across 60+ countries faced fragmented regulatory operations for medical devices: critical documents and templates were scattered across systems, processes lacked standardization and traceability, and slow information gathering delayed regulatory submissions and patient access to important treatments.

The company implemented Appian’s MDRIM solution — a GxP‑compliant, validated application on Appian Cloud — to harmonize processes, provide traceability and audit trails, and adapt as regulations evolved. The platform now serves thousands of users and hundreds of millions of records, manages ~20,000 annual regulatory assessments, maintains a compendium of requirements for ~100 countries, offers real‑time portfolio reporting and 50+ interactive reports, moved the organization from 67% paper to fully electronic processes, and has processed 150,000 licenses and millions of document transactions, accelerating regulatory workflows and approvals.