Case Study: NatWest achieves automated change governance — cuts review time from weeks to an hour with Appian

NatWest automates to keep ahead of the digital challenge

NatWest Group, a major UK bank serving some 19 million customers, needed to accelerate its shift to a customer-centric, digitally competitive model while maintaining strict security and compliance. Internal governance and change processes were slow and manual—tasks that should take hours were stretched into weeks or months—hindering the bank’s ability to deliver faster value and innovate at scale.

Partnering with Appian, NatWest deployed a low-code Change Risk Review workflow (integrated with Planview) and then digitized its Data Risk Assessment, enabling single-entry data, automated risk assessments and reduced duplication. The result: processes that once took weeks now take about an hour, teams can better evidence risk management, and a proven Low-code Center of Excellence and reusable architecture position NatWest to accelerate future change delivery.

NatWest

Steve Marjot

Head of Change Centre of Excellence