Case Study: Aegon achieves scalable automation and platform stability with Appian

Aegon - Customer Case Study

Aegon, a Hague‑based financial services firm, faced growing strain as digital distribution and self‑service demands expanded: multiple teams adopted Appian without central guidance, leading to duplicated work, inconsistent build quality and rising maintenance costs. After starting Appian projects in 2015 and running a maintenance team (2016) and an Enablement team (2018), Aegon formalized its Center of Excellence in 2019 as the Intelligent Automation Team (IAT) to address fragmentation and scalability issues.

The IAT — an 8‑person CoE (2 dedicated to Appian) — provides governance, CI/CD and platform monitoring, reusable components, training, intelligent automation services (e.g., intelligent document processing and a BPM‑RPA framework), quality tracking and advisory support to 16+ federated DevOps teams and 50+ applications. The result: stronger platform stability, faster time‑to‑market through reusable services, measurable improvements tracked every 100 days with higher stakeholder satisfaction and lower long‑term maintenance overhead, positioning Aegon toward scaled “hyper‑automation.”

Aegon

Boris Buis

Intelligent Automation and BPM Lead