Case Study: El Ángel, S.A. saves 3,360 hours/year and modernizes accounting processes with Appian

Automating Critical Accounting Processes with Appian

El Ángel, S.A., a Costa Rican food‑processing group founded in 1976 that has grown to six companies and 500 employees, needed to modernize its Services division (SEA Servicios Múltiples) to meet rising client expectations for faster, more personalized responses. Their accounting and finance work was highly manual and repetitive—requiring data re-entry across systems and causing frequent errors and rework—so they sought automation to free staff for higher‑value customer service.

Using Appian RPA and low‑code workflows, El Ángel automated three key processes—KPI reporting, bank records, and an accounting records assistant—implemented in five weeks (KPI 1 wk; Bank Records 2 wk; Accounting Assistant 2 wk). The automation saved about 3,360 hours per year, cut error‑driven reprocessing, increased team motivation and efficiency (up to 72 hours/month per person), and delivered better process control and visibility.

El Ángel, S.A.

Alicia Pineda

General Manager