Case Study: Vermont Mutual Insurance Group achieves faster app delivery and core-systems modernization with Appian

Vermont Mutual Insurance Company - Customer Case Study

Vermont Mutual Insurance Group, founded in 1828 and serving clients across New England and New York, needed to modernize legacy systems and change how it develops and rolls out applications. The insurer’s goals were to increase agility, reduce operational costs, make systems easier to use, and improve customer and agent satisfaction by involving business units centrally in an agile architecture.

Appian provided an enterprise platform for Vermont Mutual’s Core Systems Modernization Initiative, delivering a single system and common UI for both an external agent portal and internal staff portal. Appian’s low‑code/zero‑coding development and native mobile support let the company provision new capabilities much faster, boost adoption among independent agents, and drive greater agility, lower operational costs, and improved user and customer experiences.

Vermont Mutual Insurance Group