Case Study: CNA achieves a unified, real-time global insurance platform with Appian

CNA - Customer Case Study

CNA is a leading U.S.-based global commercial property and casualty insurer with 120 years of experience and more than $45 billion in assets. Its underwriting process ran across multiple, regionally varied systems, relying on spreadsheets and manual rekeying, which consumed resources, slowed deal pursuit, and made it difficult to coordinate multinational activities and communication across its global partner network.

CNA built a single, Appian-based platform called CNA ComPass™ to centralize end-to-end servicing, connecting hundreds of strategic partners in 164 countries and enabling real-time local-admitted policy placement and management. The platform gives agents and underwriters unified visibility into policy status, issues, claims, and payments, streamlining workflows, reducing manual effort, and speeding global collaboration and decision-making.

CNA