Case Study: Entelgy achieves invoice automation in two weeks and 20-day faster collections with Appian

Entelgy - Customer Case Study

Entelgy, The BusinessTech Consultancy with about 1,900 professionals across eight countries, helps organizations accelerate digital transformation through people and technology, with a focus on process automation. During the COVID-19 pandemic Entelgy Digital faced a surge in complex, high‑volume customer invoicing that lengthened collection periods and raised costs, so the team sought an easy-to-use, cloud-based platform to streamline and scale automation.

They implemented Appian, using Appian RPA’s low‑code and Java capabilities to create reusable libraries and centrally manage automated processes. The invoicing automation was developed, tested, and deployed in just two weeks, delivering rapid ROI: average invoice collection time dropped by 20 days and the overall process time fell by 35%.

Entelgy

Miguel Ángel Barrio

Head of Entelgy Digital