Case Study: Dallas/Fort Worth International Airport achieves mobile, paper-reducing operations with Appian

Dallas/Fort Worth International Airport - Customer Case Study

Dallas/Fort Worth International Airport (DFW), one of the world’s largest airports by traffic and land area, faced inefficient, paper‑heavy operations that required physically moving forms and files across a 27‑square‑mile campus. Leadership sought greater mobility, operational excellence, aggressive electronic content management, and a 50% paper‑reduction target while improving customer experience and process agility.

DFW adopted Appian Cloud and built 40 applications in 18 months, equipping staff to run operations from mobile tablets—managing compliance for more than 200 shops and restaurants and dispatching janitorial teams via real‑time alerts. Cloud delivery accelerated development and deployment, modernized workflows, reduced reliance on paper, and improved operational performance and customer experience.

Dallas/Fort Worth International Airport