Case Study: Global Financial Services and Insurance Company achieves GDPR compliance with Appian

Global Financial Services and Insurance Company - Customer Case Study

Global Financial Services and Insurance Company needed to meet an urgent GDPR compliance deadline while handling complex personal data processes across multiple countries, languages, and legacy systems. The challenge was to ensure auditability and consistent service for a customer base of more than 30 million across 9 European countries. Appian was selected as the platform to support this compliance initiative.

Appian implemented a GDPR application that handled data retention, access, portability, and erasure requests, while providing controlled workflows, SLAs, and full visibility into decisions and outcomes. The result was fast deployment to meet compliance deadlines, improved auditability, and a scalable foundation for future regulatory changes, with the Appian solution enabling ongoing enhancements as GDPR requirements evolved.