Case Study: Clayton Holdings, Inc. achieves $10M in savings and a 30% efficiency lift with Appian

Clayton Holdings, Inc. - Customer Case Study

Clayton Holdings, a leading provider of risk analysis, loss mitigation and operational solutions for the mortgage industry, faced pressure from rapid financial-market changes to cut costs, reduce risk and improve service. Leadership identified limited visibility, process variability, manual workflows and lengthy training as key obstacles and sought a quick, easily implemented cloud solution to streamline and automate its risk-management services.

By deploying Appian Cloud across Credit Risk Management, Transaction Management, Special Servicing and Consulting processes, Clayton gained real-time visibility and standardized workflows, unlocking $10M in client value-add savings, a 30% lift in process efficiency and a productivity gain of 66 hours per month. Enhanced reporting also enabled leaders to pursue continuous, metric-driven process improvements rather than subjective decisions.

Clayton Holdings, Inc.