Case Study: Celent achieves global low-code capabilities and legacy ecosystem transformation with Appian

Winner of Celent Model Insurer 2021 Award for Legacy and Ecosystem Transformation

CNA, a long-established U.S. commercial insurer and Celent’s Model Insurer 2021 winner for Legacy and Ecosystem Transformation, faced a fragmented multinational workflow: 226 network associates across 164 countries were operating on disparate systems and spreadsheets, producing limited data visibility, slow cross‑border communications, and inefficiencies—while brokers wanted more, not less, engagement with service and underwriting teams.

CNA built CNA ComPass™ on the Appian low‑code platform using an Agile, co‑creative approach to centralize and automate end‑to‑end multinational placements in real time. Delivered in 40 weeks, the solution cut underlyer request time by about 60% (saving multiple FTE days), drove 20–30% annual underlyer growth, reduced manual work and bouncebacks, improved underwriting confidence and reporting, and freed underwriters to focus on complex new business.

Celent