Case Study: College Board achieves automated, centralized processing and real-time monitoring of 70,000 disability accommodation requests with Appian

College Board - Customer Case Study

The College Board is a not‑for‑profit organization that administers the SAT, PSAT/NMSQT and Advanced Placement programs, serving more than seven million students each year. Its Services for Disabilities (SSD) division handles about 70,000 accommodation requests annually and needed a way to automate evaluation and responses to reduce manual, paper‑intensive processing and associated errors.

Using the Appian Platform, the College Board automated data entry and end‑to‑end processing for SSD requests, centralizing student information, enabling real‑time status monitoring, and applying flexible business rules. The solution eliminated many manual processing errors, sped up request handling, and provided a single adaptable system to manage accommodations more efficiently.

College Board