Case Study: FirstBank achieves fast, intelligent AML case management and improved regulatory compliance with Appian Cloud

FirstBank - Customer Case Study

FirstBank, a Colorado-based bank with more than $15 billion in assets and over 120 locations, needed to strengthen its anti-money laundering (AML) capabilities under increasing federal regulatory scrutiny. Its initial SharePoint-based AML system suffered from poor workflow visibility, limited scalability and extensibility, and unreliable data synchronization, requiring manual interventions that consumed significant IT time for a high-risk, time-sensitive compliance process.

FirstBank implemented Appian Cloud, using Appian Records as the central enterprise data management layer to provide a single, full-visibility snapshot of AML cases with associated documentation, comments and audit trails. The solution automates nightly ingestion of AML alerts, enables employee reporting, enforces proper process execution, intelligently routes cases to appropriate work queues, and reduced manual touchpoints—delivering faster time-to-market, better case visibility, and stronger auditability for AML operations.

FirstBank

Ryan Buerger

IT Director