Case Study: Hansard Global PLC achieves streamlined document processing and 20,000 daily request throughput with Appian

How Hansard harnesses process automation and fixed-business rules for financial case management

Hansard Global plc is a specialist long‑term savings provider serving affluent international investors through independent advisors and partner institutions across more than 170 countries. Over 25 years it accumulated disparate, single‑purpose systems—most critically a legacy Document Image Processing (DIP) platform that handled 2,500+ documents a day and drove 450 operational functions but was unsupported and limiting visibility into business activity.

Hansard selected Appian’s low‑code platform to replace the DIP, building a proof of concept and deploying a modern DIP Replacement system with a small agile team. The solution centralizes scanned and uploaded documents as Records, automates routing and assignments, adds mobile access and in‑process collaboration, and reduces internal email. Results include processing over 20,000 service/customer requests per day across 450 record types, 75% employee adoption of the new interface, improved workload and compliance management, and a full audit trail.

Hansard Global PLC