Case Study: Cigna New Zealand achieves streamlined, automated underwriting and faster customer service with Appian

Cigna - Customer Case Study

CIGNA Life Insurance New Zealand, part of the global Cigna Corporation, protects nearly 300,000 New Zealanders with life, trauma, identity‑theft and other insurance products. Its New Business and Underwriting teams faced manual, paper‑heavy processes, fragmented document storage across multiple applications, frequent hand‑offs and no end‑to‑end visibility, creating inefficiencies and operational bottlenecks.

Appian delivered a single platform to automate and manage core processes and associated content, integrating BPM, data, rules, content management, collaboration and analytics. The solution streamlined interactions between people and systems, reduced overhead, improved customer servicing, provided real‑time visibility for faster decision‑making and created an agile architecture to support continuous process improvement.

Cigna