Case Study: NBTY (leading US nutritional-supplements manufacturer) achieves faster operations and cuts Vitamin World remodel time from 35 to 13 days with Appian

NBTY - Customer Case Study

NBTY, a leading vertically integrated manufacturer, wholesaler and retailer of nutritional supplements with more than 22,000 products sold in about 90 countries, needed to modernize its operations to support faster product rollouts and better visibility across multiple departments. Cumbersome, paper-based processes across store remodels, legal reviews and lab testing were causing delays and limiting the company’s ability to track activity and scale efficiently; off‑the‑shelf software proved too narrow for their cross-functional needs.

NBTY implemented Appian’s Business Process Management platform on Appian Cloud and used agile development to build integrated applications for store remodels, procurement/legal approvals and lab sample tracking. The platform automated manual steps, centralized data and routed tasks to the right users, cutting Vitamin World remodel time from 35 to 13 days, improving lab testing efficiency, eliminating phone-and-email coordination, and enabling expansion of the solution into regulatory, international and wholesale operations.

NBTY

Karen Matijak

Vice President of Business Process Improvement