Case Study: LIUNA saves two months of manual work with Appian Portals

How LIUNA Saved Two Months of Manual Work with Appian Portals

LIUNA (the Laborers’ International Union of North America), which hosts a convention of more than 1,400 delegates every five years, needed a fast way to reach delegates and validate shipping and registration information when the event went virtual during the pandemic. The existing in-person process required manual on-site validation; without a new solution this would have taken two full‑time employees about two months (≈640 hours). LIUNA also required a public-facing portal that wouldn’t force delegates to create accounts and that would integrate securely with its back-end systems.

LIUNA joined the Appian Portals beta and used the Appian Low‑Code Platform to build a public portal that connects external users to apps without authentication and ties directly into existing workflows. The portal was built in two weeks by one developer, eliminated roughly two months (≈640 hours) of manual data entry and validation, and avoided about nine months of traditional development time while streamlining delegate registration.

LiUNA