Case Study: MagMutual Insurance Company accelerates quoting, claims, and underwriting with Appian

A Smarter Approach to Quoting, Claims, and Underwriting Processes

MagMutual Insurance Company, a leading medical malpractice insurer serving more than 40,000 healthcare providers and organizations, was constrained by outdated legacy systems that made policy migrations slow, manual, and disruptive. The company also faced a weeks-long quoting process and rising service demands, prompting it to work with Appian and use Appian’s AI-powered platform for core insurance processes.

Appian helped MagMutual implement a self-service quoting portal and unified underwriting and claims workflows, integrated with Salesforce, Workday, and internal systems. The results were significant: acquisition time dropped from 3 years to 12 months, manual data entry was cut to 2%, resource use fell by 30%, and MagMutual generated more than $1 million in new revenue within weeks while speeding quotes from weeks to minutes.

MagMutual Insurance Company

Sheila Evans

Chief Product and Solutions Officer