Case Study: International Pharmaceutical Company achieves faster clinical trials and streamlined compliance with Appian

International Pharmaceutical Company - Customer Case Study

An international pharmaceutical research, development and commercialization company — a market leader with operations in 20 countries and over 3,000 employees — was hindered by dated, siloed systems and patchwork IT that made cross-functional work inefficient. New regulatory requirements and pressure to accelerate time-to-market for medicinal products added complexity and urgency, revealing the need for a unified platform to standardize workflows, improve visibility, and support future growth.

The company adopted a low-code application platform (Appian) to standardize and automate workflows, integrate with existing systems, and create centralized data, document and knowledge management. This approach enabled rapid app deployment (for example, an R&D Operations and Budget Planning app delivered in three weeks) and delivered measurable benefits: improved employee productivity and experience, better quality and efficiency with lower costs, robust regulatory information and document management, automated data collection and workflow tracking, and streamlined processes across systems.